About us Who we are Our Team Director of Service Development and Impact – Claire Stern Claire has worked for the law centre since 2015. She is the director of service development and impact with responsibility for managing and developing external relationships in order to build stronger service delivery partnerships. She represent the law centre to influence policy and practice for the benefit of its clients and is also responsible for leadership of the Rights in the Community strategy implementation and oversight of the information systems that demonstrate the impact of the law centre's work and create the insights to inform its service development. Additionally, she also leads on the development of proposals and applications to external funders and grant management. Claire has worked in paid and voluntary roles in the charity and not for profit sector for over 15 years including periods at the HIV/AIDS Alliance, Refugee Action, Bristol Refugee Rights, Refugee Women of Bristol and the University of the West of England in project management and organisational development roles. She has a particular interest in how the legal sector communicates and works with the public to improve legal capability in society.