Fundraising page content Expand
About your fundraising Expand
Comments Expand

Your Privacy

In addition to contacting you with administration information, such as when setting up a gift or volunteering, we'd love to keep you posted with our news, activities and how you can help in other ways. We'll never sell or swap your details with anybody else.

For more information see our privacy policy.


You are free to change your mind at anytime. Please tick these boxes to tell us if you are happy for us to contact you about…

We'd love to keep you posted with our news, activities and how you can help in other ways. We'll never sell or swap your details with anybody else.

You are free to change your mind at anytime. Please indicate how you would like to hear from us by using the tick boxes below

Your Privacy

Central England Law Centre takes data protection and data security extremely seriously. This Privacy Notice explains the types of personal data we may collect about you. It also explains how we’ll store and handle that data and keep it safe.


We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how the Central England Law Centre uses your data. We hope the following sections will answer any questions you have but if not, please do get in touch with us.


Conditions for Processing Data


We are only entitled to hold and process your data where the law allows us to. The current law on data protection sets out a number of different reasons for which a Law Centre may collect and process your personal data. These include:

 

Contractual obligations


The main purpose for our holding your data is to provide you with legal services under the agreement we have with you. This agreement is a contract between us and the law allows us to process your data for the purposes of performing a contract (or for the steps necessary to enter in to a contract). We may also need to process your data to meet our contractual obligations to the Legal Aid Agency where you receive legal aid to fund your case or advice or other funders who provide us with grant funding for legal advice and assistance.


Legitimate Interests


In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running the Law Centre and which does not materially impact your rights, freedom or interests. This may include to satisfy our external quality auditors or our Regulators.


Legal compliance


If the law requires us to, we may need to collect and process your data.  For example, we can pass on details of people involved in fraud or other criminal activity.

 

Consent


In some situations, we can collect and process your data with your consent.


When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.


When do we collect your data?


We normally collect your data when you provide it to us or when it is provided to us by others. You may give us your data by email; through an online web form; over the telephone; face to face; or by post.


What sort of data do we collect?


See below for more information about what data we collect about you if you are using our website or making an online donation via our website.

 

If you are a client or making an enquiry for our services, we collect your name and contact details. This may include asking for and keeping a copy of your passport / driving licence and proof of address.


We may gather details of your age; ethnicity; gender etc. in particular if required to do so by our funders and the Legal Aid Agency where you are in receipt of Legal Aid. Where you have Legal Aid, we may also gather financial information from you.


We also collect and hold information about your case or legal problem.


How do we use your data?


We only use your data for the purposes of providing you with legal advice, assistance and where appropriate, representation and for reasons directly associated with those services (i.e. providing information to quality auditors; the Legal Aid Agency etc.). We may use your data to provide statistical information for reports to our funders or other external agencies. This information will be anonymised. 


How do we protect your data?


We take protecting your data very seriously. The data you give us may be subject to Legal Professional Privilege and is often extremely sensitive and confidential.


With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.  We have clear data protection and information security policies and procedures in place (along with Regulatory and other legal obligations to keep your data safe) and these are regularly assessed as part of our Quality Standards and compliance processes.


We protect our IT system from Cyber Attack. Access to your personal data is password-protected.


We regularly monitor our system for possible vulnerabilities and attacks to identify ways to further strengthen security.


 How long will we keep your data?


We only keep your data for as long as is necessary for the purpose(s) for which it was provided.  Normally this is for 6 years after your case or matter ends. 


This is because we are required to keep client files for that period by our Regulator and / or by the LAA. This also protects you should you be unhappy with our services and want to complain after your case ends.


For some cases we may decide that it is proper and appropriate to keep data for longer than 6 years, but we will notify you if we believe that your case falls into this category.


Who do we share your personal data with?


We sometimes share your personal data with trusted third parties including our website provider. We only do this where it is necessary for providing you legal services or for the effective operation of our legal practice.


For example, if you are a client, we may share your data with barristers; experts; translators; costs draftsmen; secure file storage and destruction companies; auditors; the company that securely hosts our off-site cloud storage servers.


Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:


  • We provide only the information they need to perform their specific services.
  • They may only use your data for the exact purposes we specify in our contract with them.
  • We work closely with them to ensure that your privacy is respected and protected at all times.
  • If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.


Data available to our website provider

 

Your data may also be available to our website provider to enable us and them to deliver their service to us, carry out analysis and research on demographics, interests and behavior of our users and supporters to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources. Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity the following will apply:

 

1.     Your data will be made available to our website provider

2.     The data that may be available to them include any of the data we collect as described in this policy.

3.     Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA.

4.     They will store your data for a maximum of 7 years.

5.     This processing does not affect your rights as detailed in this privacy policy.


Financial transactions relating to our website OR handled by our payment services providers, Go Cardless and Stripe for collection of donations


We will share transaction data with our payment services providers only to the extent

necessary for the purposes of processing your donations, and dealing with complaints and queries relating to such payments. You can find information about the payment services providers' privacy policies and practices for GoCardless at https://gocardless.com/legal/privacy and for Stripe at https://stripe.com/privacy-center/legal.


Where is your data processed?


Your data is stored and processed within the EEA. If we ever have to share your personal data with third parties and suppliers outside the European Economic Area (EEA) we will seek your specific consent to do so.


The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway.


About cookies


A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.


Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.


Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.


Cookies that we use


We use cookies for the following purposes:

(a)     authentication - we use cookies to identify you when you visit our website and as you navigate our website.

(b)     status - we use cookies to help us to determine if you are logged into our website

(c)     personalisation - we use cookies to store information about your preferences and to personalise the website for you

(d)     security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally

(f)     analysis - we use cookies to help us to analyse the use and performance of our website and services

(g)     cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally


Cookies used by our service providers


Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. This data may be stored outside the EU, under a EU-US Privacy Shield agreement. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy

The analytics cookies used by our website have the following names: [_ga, _gid, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv].


Managing cookies


Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:


(a)     https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)     http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)     https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)     https://support.apple.com/kb/PH21411 (Safari); and

(f)     https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).


Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

 

What are your rights


You have the right to request:


  • Access to the personal data we hold about you, free of charge in most cases.
  • The correction of your personal data when incorrect, out of date or incomplete.
  • For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
  • That we stop any consent-based processing of your personal data after you withdraw that consent.


You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate.


To ask for your information, please contact the Head of Legal Practice at Central England Law Centre, Oakwood House, St Patricks Road, Coventry, CV1 2HL.


If we choose not to action your request, we will explain to you the reasons for our refusal.


Your right to withdraw consent


Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.


Where we rely on our legitimate interest


In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.


The Regulator


If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.


You can contact them by calling 0303 123 1113.

Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites)


By submitting this form you are agreeing to our terms and conditions