Healthwatch Caseworker - NHS Complaints and social care advocacy We require a skilled communicator with experience of advocacy or advice to support people to progress complaints in relation to NHS service provision. Expand Salary scale £22,576 - £26,696 depending upon experience. 37 hour week, 28 days holiday plus 8 statutory days, and pension scheme membership. Healthwatch is the independent national champion for people who use health and social care services. Its purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf. Each local authority has to commission a local Healthwatch service. Local authorities are also required to commission an Independent Complaints Advocacy Service for people with complaints about the NHS. In Coventry the Healthwatch and ICAS services are commissioned jointly to a partnership of organisations who work together: Voluntary Action Coventry (VAC); Citizens Advice Coventry (CAC); Age UK Coventry and the Law Centre. VAC deliver the voice function; CAC and Age UK Coventry, the signposting & information function and the Law Centre provides the Independent Complaints Advocacy Service. You will join our established and well respected Health and Social Care team who specialise in Community Care and Public Law. Operating the ICAS service for NHS complaints therefore fits with our other work very well. The service offers free, independent, confidential advice and support with complaints about NHS services. We offer information and assist clients to make the complaints themselves, or, where it’s needed, we can write letters or attend meetings with the client. We also provide assistance in taking complaints to the Health Service Ombudsman. Your colleagues in the Health and Social Care team will also help people to secure their rights and entitlements in relation to health and social care law. We require a skilled communicator with experience of advocacy or advice. You will have knowledge of NHS and social care services and of the role of Healthwatch. You will see people in the office, but will also undertake home and hospital visits and will accompany clients to meetings with healthcare professionals. You will handle a manageable caseload, but in addition will be encouraged to spend some of your time on other work, such as building links with health and community care agencies, increasing awareness of the ICAS service and of legal rights in respect of community care. Healthwatch Casework Job Description and Person Specification For an application pack please email [email protected] Applications may be submitted by post or by email to [email protected] Closing date: Monday 8th April 2019 at 10 am Interviews will be held on: Thursday 11th April 2019 We strive to be an equal opportunities employer.