Healthwatch Caseworker - NHS Complaints and social care advocacy We require a skilled communicator with experience of advocacy or advice to support people to progress complaints in relation to NHS service provision. Expand Salary scale £22,576 - £26,696 depending upon experience. 37 hour week, 28 days holiday plus 8 statutory days, and pension scheme membership. Healthwatch is the independent national champion for people who use health and social care services. Its purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf. Each local authority has to commission a local Healthwatch service. Local authorities are also required to commission an Independent Complaints Advocacy Service for people with complaints about the NHS. In Coventry the Healthwatch and ICAS services are commissioned jointly to a partnership of organisations who work together: Voluntary Action Coventry (VAC); Citizens Advice Coventry (CAC); Age UK Coventry and the Law Centre. VAC deliver the voice function; CAC and Age UK Coventry, the signposting & information function and the Law Centre provides the Independent Complaints Advocacy Service. You will join our established and well respected Health and Social Care team who specialise in Community Care and Public Law. Operating the ICAS service for NHS complaints therefore fits with our other work very well. The service offers free, independent, confidential advice and support with complaints about NHS services. We offer information and assist clients to make the complaints themselves, or, where it’s needed, we can write letters or attend meetings with the client. We also provide assistance in taking complaints to the Health Service Ombudsman. Your colleagues in the Health and Social Care team will also help people to secure their rights and entitlements in relation to health and social care law. We require a skilled communicator with experience of advocacy or advice. You will have knowledge of NHS and social care services and of the role of Healthwatch. You will see people in the office, but will also undertake home and hospital visits and will accompany clients to meetings with healthcare professionals. You will handle a manageable caseload, but in addition will be encouraged to spend some of your time on other work, such as building links with health and community care agencies, increasing awareness of the ICAS service and of legal rights in respect of community care. Healthwatch Casework Job Description and Person Specification For an application pack please email [email protected] Applications may be submitted by post or by email to [email protected] Closing date: Monday 8th April 2019 at 10 am Interviews will be held on: Thursday 11th April 2019 We strive to be an equal opportunities employer.
Administrator - Kids in Need of Defense UK Administrator position available to support the running of Kids in Need of Defense UK. Expand Part time 25 hours per week Salary £16,310 to £17,098 pro rata We would like to appoint an enthusiastic and efficient administrator to work from our Coventry Office to support the running of Kids in Need of Defense UK. Your role will involve processing referrals to the project, dealing with enquiries from potential clients and referral agencies, arranging appointments with pro bono lawyers and setting up new clients on our case management system. This is an exciting opportunity for someone who wants to make a difference by supporting the work of a project working to uphold children’s rights. The work is varied and interesting and you will have the opportunity to develop your skills. Join an organisation that is to making a difference to everyday life for some of the most vulnerable people in our community. This post is based at our Coventry Office, which is in Coventry city centre, 5 minutes from the railway station. Our terms and conditions include 28 days holiday plus 8 statutory days (pro rata), and pension scheme membership. For an application pack please email [email protected] Applications may be submitted by post or by email to [email protected] Closing date: Friday 12 April 2019 Interviews: Friday 26 April 2019 We strive to be an equal opportunities employer. Our offices are wheelchair accessible.
Trustee Position - Unpaid We are seeking three new trustees to join our high-calibre Board and executive team in governing the organisation and leading our strategy. Expand This is a fantastic opportunity to contribute to an award-winning organisation which leaves no stone unturned in the quest for social justice for society’s most disadvantaged people. You will be joining an experienced Board of Trustees from a wealth of backgrounds, all with a shared interest in access to justice. Ideal candidates will bring skills in finance and/or local knowledge of Birmingham and have experience of playing a strategic leadership role in a complex organisation contributing to non-executive governance. You may not have been a Trustee before. If that is the case we support all our Trustees to develop with a full induction programme and bespoke training and ongoing support. The Law Centre takes every opportunity to provide services to meet community need and to fill the gaps left by the cuts to legal aid and other funding. We have taken a decision not to charge for our services and have attracted a wide range of funding whilst remaining true to our fundamental principles. Apparent disasters like the closure of the former Birmingham Law Centre, have been turned into opportunities, and Britain’s second city now benefits from the new Birmingham Community Law Centre thanks to the Central England Law Centre team. Strong governance, finance expertise and local knowledge is essential for our mission, we believe that our strategy and reach can be developed and expanded even further with the right guidance. If you would like to discuss this opportunity in more detail please contact our CEO [email protected] Come join the team! Further information CELC Trustee vacancy background information CELC Trustee role and person outline