Stay Benefits Aware

What help can we offer you?

If you have been told you are not entitled to welfare benefits; have made an appeal against that decision or your benefits have been stopped or reduced because your benefit has been sanctioned, we can help you.

Representation at First-tier and Upper Tribunal appeals

Independent representation and support at First Tier social security hearings for Coventry citizens living in CV1 to CV6; representation at appeals at the Upper Tribunal for those on low incomes living outside this area.

  • PIP (Personal Independence Payment)
  • ESA (Employment Support Allowance)
  • DLA (Disability Living Allowance)
  • JSA (Job Seekers Allowance)
  • Attendance Allowance
  • Pension Credit
  • Universal Credit
  • Income Support
  • Tax Credits
  • Housing Benefit

You may be struggling to show that you are entitled, have been overpaid in the past or cannot prove that you have a right to reside in the UK. We will listen to you and help you to explain your situation to the Tribunal as well as identify where errors in law have been made. 

If you have had your benefits appeal hearing at the First-tier Tribunal and you think the judge got the decision wrong, then you may be eligible for legal aid for us to help you appeal to the Upper Tribunal.

Mandatory reconsideration

If your case is not at the appeal stage but you need help to ask for a mandatory reconsideration of the decision you have received contact one of our Advice Service Coventry partners. They also provide general information about entitlement to welfare benefits.

If you have been sanctioned?

We will advise you on whether you may be able to challenge that decision and help you to apply for a mandatory reconsideration. Our sanctions helpline is open Monday to Friday 11.00 to 14.00 on 02476 253160.

How can you access this service?

First-tier appeals representation: We accept referrals from Advice Service Coventry partners if they have helped you to make your appeal to the first tier. If you are doing it yourself, visit our offices, email or call 02476223053.

Upper Tribunal advice and representation: e-mail or telephone 03003653030